About Us

At Souq Hub, we want you to be happy with your purchase. If you are not satisfied, our return and exchange policy makes it easy to return items.

1. Returns
We offer a 7-day return policy for most products. If you are not happy with your purchase, return the item in its original condition and packaging for a full refund.

2. Exchanges
If you prefer an exchange, you may return your product and select a replacement from our available stock. Exchanges are subject to product availability.

3. Return Process
To initiate a return or exchange, contact our customer service team with your order details. We will provide you with instructions for returning the item. Once the item is received and inspected, we will process your return or exchange request.

4. Refunds
Refunds will be processed within 7-10 business days after the return is received. Refunds will be made to the original payment method.

5. Return Shipping Fees
Customers are responsible for shipping charges when returning products, unless the return is due to a defective or incorrect item.