Refund Policy

At Souq Hub, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we offer a simple and transparent refund policy.

1. Refund Eligibility
To qualify for a refund, items must be returned within 7 days of receiving the order. The product must be unused, in its original packaging, and in a resellable condition.

2. Non-Refundable Items
Certain items, such as personalized or perishable products, cannot be returned or refunded. Please refer to the product description before making a purchase.

3. Refund Process
To initiate a return, contact our customer support team via email or phone with your order details. Once your return is approved, we will arrange for the product to be sent back to us. Upon receiving the returned item, we will process your refund within 7-10 business days.

4. Refund Method
Refunds will be issued via the original payment method. In cases where the original payment method is unavailable, we will issue store credit.

5. Return Shipping Costs
Customers are responsible for the return shipping costs, unless the product is defective or damaged upon arrival.